Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail.
As long as the "add to cart" button is showing and there is no notice on the order page, than there is enough room to fit your order in within the 24 hour turnaround time for up to 10 photos! Additional photos may take up to 48 hours depending on the current workload and amount of photos ordered. We work 7 days a week and at all hours of the day to make this possible.
*Please note that we do include free revisions to ensure you are happy which can extend processing time.
24 hours starts when we receive your photos to be staged/edited so please have them ready for post purchase or soon after.
After processing my order how do I get the photos to you?
You will receive an order confirmation with instructions, but in short it's as simple as replying to your order confirmation with the attached images and any additional details you may want to add. Please have your photos ready to send if you are wanting to get them done within the 24 hours of purchase or less.
*If your email won't let you attach large files, Wetransfer is a free option (no signup required) to send all your files with one link.
Do you offer any type of volume discounts?
Sorry we don't offer volume discounts as we currently have our pricing at an unbeatable rate compared to our competitors and offer this same great pricing to a realtor ordering 50 or to a person just ordering a single photo as our margins are razor thin already for what we offer and we don't want to sacrifice on quality or time spent with any of our customers!
Who takes the photos of my home?
You send in the vacant property photos, we work our magic staging them and email them back. Most of our photos come from realtors but we accept all photos from professional photographers to pictures you took yourself. We can stage just about anything!
What type of photos do you work with? Any guidelines?
We can work with pretty much any file type as long as your property photos are vacant and ready to be virtually staged.
Some quick guidelines when taking your photos:
Keep in mind when sending photos if they are too large you may need to send them in separate emails or if using Gmail for example, they can send as a Google Drive attachment all at once.
Can I change something after you send me the staged photos?
Absolutely! We offer initial free revisions within 48 hours of receiving your staged photos to ensure you are happy, however this only applies to the same photo already sent to us. New photos would need to be submitted as a separate order. After 48 hours, photos are removed from our software and can no longer be edited and would have to be re-submitted as new staging photos.
Can I pick a style of furniture/decor?
If you have a preference, for example you want rustic or modern decor and furnishings, please leave a message in the note box during checkout and we will be sure to stage according to your style preference as we have a library with tons of options to choose from when staging your home.
How many images do you suggest to stage for a property?
We always suggest a minimum of 3 to cover your main rooms.. Living room, master bedroom, dining/kitchen, but 5 is our most common as showcasing extra rooms in different formats is ideal for staging. For example staging a 3rd bedroom as an office, or a basement as a fun rec room. These are the type of photos that can put your listing over the top and stand out from the rest! And don't overlook staging your outdoor space as first time home buyers or renters love to see a space to relax when the weather is nice after a hard day at work ;)
Do you edit photos if there are things I want to hide?
We do. When placing a separate order for the quantity of photos needed for this service: Virtual Furniture Removal. This service also includes virtual staging, clutter removal and touch ups!
Do these photos actually "fool" buyers/renters into believing they are real?
While we don't try to "fool" potential buyers or renters or mislead them in any way, we do want to give them an idea of what can be done as realistic as possible. Realtors have used our photos for their clients with great feedback!
Since these are virtually staged, is it required that I disclose that in the listing?
We highly suggest that when virtually staging a property or editing photos that you disclose that the photos have been virtually staged. Buyers/renters will have no problem with this as they get to see it staged and vacant when they visit so they can visualize all the opportunities that they can do with the property. Disclosing is especially important when it comes to out of town buyers as properties can be sold or rented without actually seeing the property so it's always best to fully disclose everything as you don't want to be viewed as misleading a potential buyer/renter. StageMyHome.ca holds no responsibility for buyer/renter disputes based on property staging and not disclosing everything to your future buyer or renter.
Please see our Terms & Conditions page for full details before purchasing our services.
Do you offer refunds?
All purchases from StageMyHome.ca are final, we do not offer refunds/returns as all our work will be started immediately after your order is placed and photos are sent to us. We do however issue a full refund for the service "Virtual Furniture Removal" if an image is too cluttered to work with.
Can I also contact you by phone?
Currently we run all our support digitally. Therefore there is no need for us to have a phone number to run support through. Our systems are pretty streamlined and we thrive to answer your questions in a timely matter.